Digital Items

Refund Policy
Due to the digital nature of our products, all sales are final and refunds will not be issued, unless in exceptional circumstances.

Physical Items

Refund and Exchange Policy
For physical items purchased from our online store, you have 14 days to evaluate whether you wish to keep your purchase from the date of its receipt. If you change your mind, you must alert us immediately by emailing sales@pomerium.co.uk. You may exchange or refund the purchase, and return the product to us within 14 days in an unused/unopened, saleable condition. We will provide you with the correct return address and you must incur the shipping costs.

Faulty Items
Should your product be considered defective, we are happy to repair for you, or replace it at our discretion within six months from the date of purchase. Please alert sales@pomerium.co.uk immediately and we shall work to resolve the situation for you.